Frequently Asked Questions
Everything you need to know about your Retroid experience.
What is the typical shipping duration for international orders?
International shipping usually takes between 7 to 15 business days depending on the selected carrier and destination customs processing times.
Does the Retroid Pocket come with pre-installed games?
No, our handhelds do not come with pre-installed games or ROMs. Users are responsible for providing their own legally obtained game files.
What is your return policy for defective units?
We offer a 15-day return window for manufacturing defects. Please contact our support team with your order number and a video of the issue to initiate a replacement.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select digital wallets to ensure a secure checkout process.
Can I upgrade the storage on my device?
Yes, all Retroid Pocket models feature a microSD card slot that supports cards up to 1TB for expanding your library of apps and files.
Is the device covered by a warranty?
Every Retroid Pocket comes with a standard 1-year limited warranty covering hardware malfunctions under normal use conditions.